This office intends to share the insights we gather from engaging in the 4th Review with the public on this page. By modelling behaviour, we hope to shape behaviour.
Design decisions get made every day. Choice 3 is superior to choice 15, according to somebody who should know. These choices rarely get explained, because they may expose proprietary secrets.
As an independent public review office, we have the opportunity to demonstrate our choices and explain why we did what we did. We shall use this page to illustrate the kinds of decisions we made regarding designing usable (and hopefully, delightful) experiences for people with disabilities during this review.
Some decisions will improve experiences. Some decisions will make experiences worse. We’ll share our thinking. We’ll share your feedback (anonymously, of course). We’ll share how we adjusted.
The public sector can collect, package and disseminate the learnings gained by delivering services and careers to people with disabilities as a public good. We shall attempt to model this behaviour, if only on a tiny scale.
By illustrating our intent from the start, our office seeds the insights gathering process. In terms of building usable/delightful platforms we focus on the following areas:
In building and enhancing of website and social media – targeting usable and delight.
In crafting questions and framing context to encourage participation.
In attracting thoughtful interactions and building conversations that allow for candour.
In producing a spectrum of documents and data sets that are innately responsive to users.”
By overtly demonstrating how we design and build a usable review process, we showcase insights and designs demanded by people with disabilities.
Design for disability is not widely adopted. Showing is better than telling – usually.
Learning involves honest mistakes. Process to capture and correct are key success factors.
The Office of the 4th Reviewer is a small team. By intentionally designing for functional disability on day 1, the goal of a usable process is within even our means.
By setting a benchmark, we invite others to improve upon the existing experience - consciously.